• Contact Us

RBH reveals the most common and unusual hotel items pinched and invites past offenders to come clean for charity.

The UK's leading independent hotel management company is giving past guests the chance to come clean and return items they've 'borrowed' from hotel rooms over the years - guilt and consequence free - and all for the benefit of Macmillan Cancer Support.

RBH, which manages 54 branded and private label hotels, is encouraging guests to hand in their guilty little souvenirs from hotel stays to its venues across the UK in June, and will donate £1 to Macmillan Cancer Support for every item returned.

To mark the event, the hotel group has also released details of the top items that regularly go missing from its hotels, and the more unusual items that guests have taken home with them.

The top five most commonly pinched items are towels, pens, mugs, teaspoons and remote controls. Room key cards were also popular, with hotel staff reporting that they are most commonly taken in the winter and used to scrape icy car windscreens.

More unusual items included patio furniture, a luggage trolley, a full set of bedding including pillows, a cereal dispenser, a front desk bell, a chilli plant, a flat screen TV and the head from a statue in one of the hotels' grounds.

The hotel group estimates that around 11,700 towels, 9,000 teaspoons and a whopping 133,100 pens are taken each year.

Mary Curtin, Group Accommodation Services Manager at RBH, said: "Over the years we've noticed that there are definitely some favourite items to pocket when staying in our hotels, and we've come across some pretty bizarre ones too.

"We thought it would be good to offer past guests the chance to own up and return their 'souvenirs' to reception at select hotels throughout June - consequence free. Not only will they be easing their guilt, they'll be helping us to raise money for our nominated charity, Macmillan.

"We look forward to being reunited with some of the things that have gone missing over the years - who knows, we might come across some items we didn't even know were gone!"

Guests who have items to return can drop them off at reception at the following hotels:

  • Holiday Inn Express Greenock
  • Holiday Inn Express Doncaster
  • Ramada Encore Chatham
  • Rosslea Hall Hotel, Helensburgh
  • Holiday Inn Express Antrim
  • Ramada Encore Ipswich
  • Ramada Encore Milton Keynes
  • Ramada Encore Chatham
  • Ramada Encore Belfast
  • Crowne Plaza Reading
  • Crowne Plaza London Docklands
  • Best Western Beamish Hall Hotel, County Durham
  • Best Western Grosvenor, Stratford upon Avon
  • The Langstone

News & Updates

Our People

RBH celebrates its portfolio’s achievements at annual awards night in Glasgow

26 March 2025

RBH brought together its portfolio of over 50 UK-hotels to celebrate the achievements of the past year at its annual awards night in Glasgow.

Read more

RBH Portfolio

RBH strengthens London portfolio with two new hotel additions

17 March 2025

RBH has been appointed to manage two additional Accor-branded hotels in London, further strengthening its presence in the capital.

Read more

Giving Something Back

voco London Marylebone joins IHG’s Low Carbon Pioneer Programme

13 March 2025

London’s first voco branded hotel — voco London Marylebone— becomes the first London hotel to join IHG’s Low Carbon Pioneer Programme

Read more

Business Updates

RBH to manage London’s first voco hotel

5 December 2024

RBH has been appointed to manage London’s first voco branded hotel, which has been rebranded from Signature London, J Marylebone Hotel.

Read more

RBH Insights

RBH forecasts trends shaping the hotel industry in 2025

28 November 2024

RBH's Executive Committee highlights key trends set to shape the hospitality industry over the next 12 months.

Read more

Looking for a job in hospitality?

Explore our jobs

Glasgow

RBH, 40 Brand Street,
Glasgow, G51 1DG

+44 (0) 141 419 4567
  • Website policy
  • Privacy policy
  • Sustainability policy
  • Cookie policy
  • Employment statements
  • Supplier Code of Conduct
  • Sitemap

Copyright © 2025 RBH Hospitality

  • Who we are
  • What we do
  • Our people
  • Our hotels
  • Giving Something Back
  • Capital expertise
  • RBH careers
  • News & updates
  • Contact us

WANT TO WORK IN HOSPITALITY?

Careers

Explore jobs About us

Develop your career in the hospitality industry. Join the RBH family.

Glasgow
+44 (0) 141 419 4567