Terms & Conditions

  1. RBH Hospitality Management website policy


    These terms and conditions (the "Website Terms") govern your use of this website, which is operated by and on behalf of RBH Hotels UK Ltd (the full details of which are set out in Section 16 below and referred to in the remainder of this document as “RBH”, "we", "our" or "us").

    If you have any requests concerning your personal information or any queries with regard to these practices, please telephone on 0141 419 4567 asking for the marketing department. Our VAT number is 136 9562 84. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

    The content and information displayed on this website is the property of RBH and/or its associated or subsidiary companies and is collectively referred to as "RBH Information". The downloading, reproduction or retransmission of RBH Information, other than for non-commercial, individual use is strictly prohibited.

  2. Licence to use website

    The information contained in this website has been prepared solely for the purpose of providing information about RBH and the services that it offers. Unless otherwise stated, we or our licensors own the intellectual property rights and material published through the website. Title to all of these intellectual property rights are reserved to RBH

    You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

    You must not:

    (a) republish material from this website (including republication on another website);
    (b) sell, rent or sub-license material from the website;
    (c) show any material from the website in public;
    (d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
    (e) edit or otherwise modify any material on the website;
    (f) redistribute material from this website.

  3. General terms of use

    No warranties or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of us, any information relating to such services or our business in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same.

    If any exclusion(s) or limitation(s) contained in these Website Terms is found, in whole or part, to be unlawful or for any other reason unenforceable, that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Website Terms for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Website Terms.

    Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to us on the stated terms to purchase products or services that we feature.

    We may accept or decline any such offer. All arrangements featured or referred to, are at all times, prior to specific confirmation, subject to availability and no warranties, promises or representations are given as to availability.

    You agree that you will make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, assigning without authorisation or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

    It is a condition of your use of this website that you warrant to us that you will not use it or any information on it for any purpose that is illegal or prohibited by these Website Terms. You warrant that you are a minimum of 18 years old and have the legal authority to use this website in accordance with these Website Terms. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.


    A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org.

    Personal Information regarding a user’s journey through our websites is collected when visiting a hotel managed by RBH.

    The placement of cookies throughout websites managed by RBH, also allows RBH to enhance the effectiveness of social media advertising through the data and insight collected in relation to the user journey.

    This information is held for use in Google Universal Analytics to better understand customer behaviours and to better deliver our services. We use cookies to identify You when you visit a hotel website managed by RBH and to keep track of your browsing patterns and build up a demographic profile.

    Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.org. Please note that turning off cookies will restrict your use of our website.

    If you choose to leave this website via links to any other website, including those of advertisers, RBH are not responsible for the privacy policies of those sites or the cookies those sites use.

    In addition, because RBH has no control over such websites and resources, you acknowledge and agree that RBH is not responsible for the availability of such external websites or resources, and does not endorse and is not responsible or liable for any content.

  5. Acceptable use

    You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

    You must not use any device, software or technique to interfere or attempt to interfere with the proper working of our website, and you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure.

    In addition, you must not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior express written consent from an authorised RBH representative (such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to this website).

  6. Limited warranties

    We make no warranty that this website (or any websites linked to this website) is free from technical errors, computer viruses or any other malicious or impairing computer programs.

    We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

    RBH reserve the right to make changes, corrections, cancellations and/or improvements to RBH website Information, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

    The information contained on this website may contain technical, typographic and other errors including but not limited to inaccuracies relating to pricing or availability applicable to your transaction.

    RBH shall not assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honour reservations or information affected by such inaccuracies. We have the right to change the prices featured or mentioned on any website owned and managed by RBH at any time without prior notice.

  7. Limitations and exclusions of liability

    To the maximum extent permitted by applicable law, we exclude liability for any representations, warranties or conditions implied in relation to this website and the use of this website (including, without limitation, any warranties implied by law in relation to merchantability, fitness for a particular purpose or non-infringement.)

    By accessing this website you agree that RBH will not be liable for any special, indirect or consequential loss arising from the use of the information and material contained in this website or from your access of other material on the internet via web links from this website.

    Nothing in these Website Terms will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

    The limitations and exclusions of liability set out in these Website Terms govern all liabilities arising in relation to the subject matter of the Website Terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

    To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

    We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

    We will not be liable to you in respect of any business losses, including (without limitation) loss of profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

    We will not be liable to you in respect of any loss or corruption of any data, database or software.

    The limitations and exclusions of liability in this clause will apply whether or not the liability in question arises out of any reckless, deliberate, personal and/or repudiatory conduct or breach of contract.

  8. Indemnity

    You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these Website Terms.

  9. Breaches of these website terms

    Without prejudice to our other rights under these Website Terms, if you breach these Website Terms in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

  10. Variation

    We may revise these Website Terms from time to time. Revised terms and conditions will apply to the use of our website from the date of their publication on our website. Please check this page regularly to ensure you are familiar with the current version.

  11. Assignment

    We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these Website Terms without notifying you or obtaining your consent.

    You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Website Terms.

  12. Severability

    If a provision of these Website Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

  13. Exclusion of third party rights

    These Website Terms are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these Website Terms is not subject to the consent of any third party.

  14. Entire agreement

    These Website Terms, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

  15. Law and jurisdiction

    These Website Terms will be governed by and construed in accordance with English law, and any disputes relating to these Website Terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England.

  16. Our details

    The full name of our company is RBH Hotels UK Ltd.

    With respect to all communications you make to RBH regarding hotels operated by RBHincluding but not limited to feedback, questions, comments, suggestions and the like:

    (a) You shall have no right of confidentiality in your communications and RBH shall have no obligation to keep those communications confidential;
    (b) RBH shall be free to reproduce, use, disclose and distribute your communications to others without limitation;
    (c) RBH shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

    The above is limited only by our commitment and obligations pertaining to your personal information (for more information, please see our privacy policy, available at www.rbhmanagement.com/privacy-policy).

    We are registered in England under registration number 07399345. Our registered address is The Mille, 1000 Great West Road, Brentford, TW8 9DW. You can contact us by email Jennifer.Adams@rbhmanagement.com or telephone on 0141 419 4567 asking for the marketing department. Our VAT number is 136 9562 84.